Shipping policy

ICU Glam Shipping Policy

Effective 10/01/2024

Hey Glam Fam! We know you're excited to get your glam goodies, and we're just as excited to deliver them to you! Here's everything you need to know about how we ship your ICU Glam products:

Processing Time

Once your order is placed, it takes us 1-5 business days to process, package, and get your order ready to ship. We want everything to be just perfect, so hang tight while we add that extra touch of glam to your package!

Shipping Rates & Options

Heads Up: Shipping rates are calculated based on your location and the weight of your order, so they'll vary.

International Shipping

Yes, we ship worldwide! But please note, international delivery times may vary depending on your location, and you’ll be responsible for any customs duties or taxes that may apply.

Tracking Your Order

Once your order ships, you'll receive an email with tracking info so you can follow your glam goodies right to your doorstep. We love keeping you in the loop!

Lost or Stolen Packages

ICU Glam is not responsible for lost or stolen packages. If your tracking shows that your package has been delivered but you haven't received it, please check with neighbors or contact your local carrier. Still no luck? Reach out to us, and we’ll do our best to help!

Shipping Delays

While we aim for fast and flawless delivery, unexpected delays due to weather or carrier issues can sometimes happen. If you're experiencing a delay, please check your tracking info or reach out to our team at ICUGlam@gmail.com.

Questions?

Need more info? No worries, we're here to help! Hit us up at CUGlam@gmail.com and we'll make sure your shipping experience is as smooth as your skincare routine. 💖